How do I close my Vibrobet account?
To close your Vibrobet account permanently, head to the account settings and pick the close account option. You will be asked for a short reason for closing, which helps us improve the product, and you will need to confirm the choice once more before the account locks. Closure is final, although you can register again in future if you change your mind.
If you would rather not navigate the settings, the team at Vibrobet Get Help can close your account on request. Send an email from the address registered on the account or open a chat from a logged in session, ask for closure and they will handle the rest.
Closure for responsible gambling reasons follows a slightly different path. In that case you are routed into self exclusion, which is enforced for the period you choose and blocks any reregistration attempt under the same identity. See Vibrobet Responsible Gambling for the safer route when gambling has stopped being fun.
What happens to my balance and bonuses?
Any cash balance on the account at the point of closure is returned to you. The default route is back to the most recent payment method used for deposits, or to an alternative method if the original is no longer available. The cash balance is processed within the normal withdrawal window for the method chosen.
Active bonus credit is forfeited at closure. Any bonus credit that has been fully wagered and converted to cash counts as cash and is paid out alongside the rest of the balance. The detailed forfeiture rules sit in the bonus terms and in the Vibrobet Terms and Conditions.
Loyalty points are forfeited at closure too, since they are tied to active accounts. If you reopen the account at a later date, you start fresh on the loyalty programme.
Can I just take a break instead of closing?
If you want a structured break without closing the account, the cool off period is the right tool. You can lock the account for any period from one day to one month. During the cool off you cannot log in, deposit or play. Withdrawals continue to process so any cash balance is still accessible.
Self exclusion is a longer commitment. You can exclude for six months, one year or permanently. The account locks immediately, marketing stops and any attempt to register a new account under the same identity is flagged. Self exclusion is the right choice when gambling is causing stress.
Both cool off and self exclusion live in the responsible gambling section of the account settings. The support team can apply them on request if you would rather talk to a human.
What if I change my mind later?
A simple closure can be reversed by registering a new account with the same email. The verification process runs from scratch and the loyalty programme starts fresh, but otherwise you pick up where you left off.
A cool off period ends automatically on the date you chose. The account unlocks and you can play again without any opt in step. A self exclusion period also ends automatically when the time expires, although there is a short reactivation step in place to confirm that you want to resume.
A permanent self exclusion is exactly that. The account cannot be reopened and reregistration is blocked. This is intentionally the strictest option and should only be chosen if you are sure gambling is not for you.